When dealing with large companies, it is often the customer who is in the wrong as there is something in the small, fine print which the customer failed to read on time. Purchasing a product, by definition means that you are aware of the said things and that you have done your research and made an informed decision. Well, when things get really gray, is the perfect time for trouble to brew.
A Surface Tablet With Shared Storage
In November of 2012, Andrew Sokolowski decided to sue Microsoft over falsely advertising the storage of Surface tablets. He bought a surface tablet with 32 gigabytes of storage, yet his space was completely eaten up by Microsoft Word documents and by his own music. Needless to say that all of that data did not even amount to half the advertised storage.
Upon further examination, the Windows operating system and various Microsoft products took up more than half the space of the tablet, leaving only 16 gigabytes of storage. Mr. Sokolowski, a lawyer by profession, decided to sue Microsoft.
Suing Microsoft Is Not an Easy Thing to Do
Mr. Sokolowski contacted a team of lawyers and sued Microsoft, with the intention of making it class action. They also hope to get rid of the false advertising and to pay back all the revenue from the falsely advertised Surface tablets.
On the other hand, Microsoft does not think that the suit will really amount to anything. They say that every user knows that they have limited storage, due to it being shared with the operating system. It goes without saying for mobile devices, like Android phones.
The Problem of Gigabytes
The problem of gigabytes when talking about storage is that storage manufacturers quantify bytes by one thousand. That is technically correct, yet operating systems divide the total amount of bytes by a factor of 1024, the same factor which is used to describe RAM size. 500 gigabytes turns into 465 gigabytes.
So, starting off, your 32 gigabytes turn to 29 gigabytes, already less than you think you will get. Add to that an operating system and the necessary software and you lost more than you would have gained.
Flash memory devices, like tablets, save some storage in case storage cells die out so that they can be replaced. This is, of course, counted against your already existing storage, losing you about 7% more, meaning you get 27 gigabytes. This has been the standard in the storage industry for ages now, yet Microsoft’s move should be considered from a legal standpoint, given that Apple’s operating system on their tablets has separate storage.
Minute details like these can cause damage in the long run, as they add up, at least to people’s wallets and patience.